Refund policy
At CartPik, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include all original tags and accessories.
- Be accompanied by proof of purchase or your order confirmation.
To initiate a return, please contact us at support@cartpik.in.
Please do not send your item back without contacting us first. Once your return request is approved, we'll provide you with detailed return instructions.
Unless the item is damaged, defective, or incorrect, customers are responsible for the cost of return shipping.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If your item is damaged, defective, or you receive the wrong product, contact us immediately at support@cartpik.in with clear photos of the issue. We'll review your request and arrange an appropriate resolution as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods
- Personalized or custom-made products
- Personal care products
- Hazardous materials, flammable liquids or gases
- Gift cards
- Clearance or sale items (unless defective or required by law)
If you're unsure whether your item qualifies for a return, please contact us before placing your request.
Exchanges
We currently do not offer direct product exchanges.
If you need a different item, please return the original product (if eligible) and place a new order after your return has been approved.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may take additional time to process and reflect the refund.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at support@cartpik.in.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@cartpik.in