Shipping policy

At CartPik, we are committed to delivering your orders safely, securely, and as quickly as possible. Please read our shipping policy carefully before placing an order.

Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During festive seasons, promotional events, or periods of high order volume, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Please note that these are estimated delivery times and may vary depending on your location, courier partner, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed during checkout before payment.
  • We may offer free shipping on selected products or promotional campaigns. Eligibility will be displayed on the respective product or checkout page.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email or SMS (where applicable) along with tracking information so you can monitor your shipment's progress.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

  • Natural disasters
  • Extreme weather conditions
  • Public holidays
  • Government restrictions
  • Courier operational delays
  • Incorrect or incomplete shipping information provided by the customer

CartPik is not liable for delays caused by these circumstances.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order.

If an incorrect address, phone number, or postal code is provided, delivery may be delayed or unsuccessful. Additional shipping charges for re-delivery, if applicable, will be the responsibility of the customer.

Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed after the permitted attempts due to customer unavailability or an incorrect address, the shipment may be returned to us.

Damaged Package

If your package appears to be damaged, tampered with, or opened at the time of delivery, please refuse the package if possible or contact our customer support immediately with clear photos of the package for prompt assistance.

International Shipping

Currently, CartPik ships within India only. International shipping services are not available at this time.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support through the Contact Us page. We will be happy to assist you as quickly as possible.